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  • FAQs

    When you use the Home Try-On service, you will be asked to provide payment details at checkout. We will then authorize your credit card for the order amount to ensure the payment method is valid. This is not a charge, and no funds will be taken from your account at this stage. The authorization simply holds the potential total cost of the order until you decide which items you want to keep. The charge will appear as pending in your account, but not paid.

    You will only be charged for the items you choose to keep after finalising your order through the Customer Portal.

    The Restocking fee is a $10 charge that applies only if you decide to return all items from your order. This fee covers the cost of the service, including shipping, handling, and processing of returns. It is only charged if no items from the order are kept. This fee ensures that we can continue to offer our customers the flexibility to try products at home before committing to a purchase.

    • Please note this service is currently only available in Australia.

    Try Before You Buy orders must be completed in the Try with Mirra Customer Portal. You will be able to confirm which items you wish to purchase, and request a return if needed.

    TRY BEFORE YOU BUY
    Try up to 3 items
    Home try-on
     
    1
    Select Try Before You Buy
    Use the Try Before You Buy button when selecting items.
    2
    Payment Hold
    We'll reserve the order total on your card, creating a pending transaction, however you won't be charged yet.
    3
    Try at Home
    You have 4 days to try everything once your order arrives.
    4
    Easy Returns
    Pay for what you keep and return the rest. A $10 restocking fee is payable if all items are returned.
    1
    Select Try Before You Buy
    Use the Try Before You Buy button when selecting items.
    2
    Payment Hold
    We'll reserve the order total on your card, creating a pending transaction, however you won't be charged yet.
    3
    Try at Home
    You have 4 days to try everything once your order arrives.
    4
    Easy Returns
    Pay for what you keep and return the rest. A $10 restocking fee is payable if all items are returned.
    Welcome back to the store page. Here's what to do next:
    Step 1:
    Browse items you'd like to order
    Step 2:
    Use the 'Add to Cart' button to add your new exchange items to the cart.
    Step 3:
    Checkout as usual with the same email or phone number to complete your exchange order.
    left to place order
    Please note: Processing your exchange may take up to one minute after placing your order.

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